Leads North American B2B trade communications for travel advisors, partners, trade organizations, and internal stakeholders. Develops communication strategies, messaging frameworks, content calendars, lifecycle campaigns, newsletters, email programs, social communities, portals, training materials, events, and sales enablement assets. Manages trade partnerships and activations, collaborates cross-functionally on campaign execution, and uses performance data, feedback, and emerging technologies to optimize engagement, pipeline growth, and revenue.

Supports talent management and employee learning programs through instructional content development, virtual and in-person facilitation, LMS administration, learner support, reporting, compliance training, onboarding, and technology adoption initiatives. Partners with subject matter experts and cross-functional teams to maintain learning paths, track completion, improve processes, and deliver accessible training for employees, advisors, Tour Managers, and Client Care teams.

Leads full-cycle recruiting for technical, data, digital, product, marketing, finance, and other specialized roles. Develops sourcing strategies and talent pipelines, advises hiring leaders, supports workforce planning, manages candidate experience, analyzes recruiting metrics, strengthens employment branding, oversees vendors and campus recruiting, and improves recruiting processes and technology.