Provides 24/7 technical product support to broadcast industry customers through phone, email, and social channels. Troubleshoots software, hardware, network, and system issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams. The role requires knowledge of radio automation software, broadcast systems, Windows, networking, and SQL Server, with strong customer service, prioritization, multitasking, and investigative skills.

Provides 24/7 technical product support to radio and television customers through phone and email. Troubleshoots software, hardware, network, system, audio, and database issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams to enhance products. The role requires customer service, prioritization, multitasking, and knowledge of broadcast systems, Windows, networking, and radio automation software.