Lead operations analytics for fulfillment: build and own KPIs and dashboards, detect inefficiencies, deliver actionable recommendations, and develop forecasts and capacity models to guide operational decisions.

Lead global IT strategy and operations for a multi-site fulfillment network: define organizational model, enterprise network and security architecture, IT service delivery and asset management, vendor governance, budget and reporting, and peak-season readiness. Transform IT from reactive support to proactive, engineering-forward infrastructure enabling high availability, cybersecurity, and scalable site rollouts.