Leads a Customer Experience pod responsible for customer retention, renewals, adoption, expansion, and gross revenue retention. Manages Customer Success and Renewals Managers, owns renewal forecasting, coaches team performance, oversees account health, handles executive escalations, and partners with Sales on go-to-market planning, customer lifecycle management, QBRs, and net revenue retention.

Leads and scales global account-based marketing programs across 1:few and 1:many strategies. Owns 6sense orchestration, account research, segmentation, intent architecture, campaign optimization, and measurement. Partners with sales, regional marketing, RevOps, and analytics teams to generate enterprise pipeline, acquire new logos, and support customer expansion. Develops personalized content and messaging across paid, owned, earned, email, events, and conversational channels.