Provides entry-level technical customer support for Deluxe software by monitoring support queues, resolving customer cases within SLA, documenting actions, updating stakeholders, and participating in collaborative case-resolution activities. The role requires help desk or customer service experience, scripting knowledge, PC troubleshooting, Microsoft Office proficiency, and familiarity with operating systems, networking, and antivirus tools.

Provides entry-level technical customer support for Deluxe software. Monitors application support queues, manages tickets within SLA guidelines, documents customer interactions, troubleshoots issues, communicates updates, and works cases through resolution. The role also requires basic PC and workstation troubleshooting, scripting, networking, antivirus familiarity, Microsoft Office use, participation in client meetings, and ongoing product training.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.