Top Tech Jobs & Startup Jobs in Austin, TX

The Account Executive sells MetLife's Group Benefits, maintains customer relationships, develops sales strategies, and provides financial consulting support.

Provide end-to-end customer support via phone and digital channels for disability insurance inquiries. Use AI-powered tools and CRM systems to resolve complex policy, billing, and service issues, document interactions, escalate as needed, and participate in training and process improvement.

As a Group Insurance Administrator, you will manage daily policy administration for group dental customers, ensuring data accuracy and compliance while handling various transactions and updates.

Lead product strategy for correspondence and digital experiences across the disability claim lifecycle. Define AI-enabled solutions, translate business and regulatory requirements into prioritized features, collaborate with Legal/Compliance/IT/Operations, and guide a cross-functional team to deliver compliant, empathetic, and efficient claimant and employer experiences.

Manage end-to-end absence claims (FMLA/ADA): intake eligibility decisions, gather supporting data, perform recertifications and intermittent tracking, confirm return-to-work, and update systems with accurate leave status and documentation.

Provide customer-focused administration of absence claims (FMLA/ADA), perform intake and eligibility decisions, gather supporting information, manage recertifications and intermittent leave tracking, update systems and documentation, and ensure timely, compliant leave processing.

Support the Product Manager for Disability & Absence by analyzing operations and data, defining product requirements and user stories, prioritizing roadmaps, and partnering with Operations and Technology to deliver solutions. Drive business cases, benefit realization, and explore automation and AI opportunities to improve efficiency and customer outcomes in an Agile environment.

Lead and coach a team that investigates disability and absence claims, ensuring adjudication accuracy, compliance, and strong customer experience. Manage performance, training, quality reviews, call monitoring, and administer concurrent claims (e.g., STD, FMLA, PFML). Escalate issues and drive process improvements to meet business objectives and expense targets.

Manage a team to achieve claims accuracy, customer centricity, and expense targets. Coach, remove barriers, analyze data, implement improvements, support quality assurance, and drive outcomes through performance management and process enhancements.

Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.