Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Represents the InCourage airway clearance therapy device to pulmonologists and healthcare teams. Manages a territory through outside sales, account management, new business development, product demonstrations, clinical education, and physician presentations. Educates providers on insurance coverage criteria, obtains medical documentation, analyzes data to prioritize healthcare teams, and manages sales routing and pipeline growth. This field-based role requires extensive territory travel, relationship building, independent work, and strong communication skills.