Top Tech Jobs & Startup Jobs in Austin, TX

Manage a high-volume B2B SaaS customer portfolio across North America, driving renewals, upsells, cross-sells, retention, and product adoption. Responsibilities include account health monitoring, customer engagement, revenue forecasting, CRM management, churn mitigation, and cross-functional collaboration with Customer Success, Marketing, Product, and Professional Services.

Leads Accruent’s global, multi-product B2B SaaS revenue organization, owning new business, account management, renewals, expansion, revenue operations, partnerships, and commercial strategy. The CRO will drive sustainable bookings and ARR growth, improve retention and forecast accuracy, expand emerging markets, strengthen routes to market, and build a high-performance culture. This executive will transform commercial operations, develop leaders, manage strategic customer relationships, and partner cross-functionally to accelerate growth across the company’s software and AI portfolio.

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Manage strategic SaaS customer accounts to drive retention, renewals, expansion, and long-term success. Serve as the primary customer contact, conduct business reviews, develop account plans, identify upsell and cross-sell opportunities, manage forecasts and CRM records, monitor customer health, and coordinate with Sales, Customer Success, Product, Professional Services, Legal, and Finance teams. The role requires consultative selling, relationship management, negotiation, and experience navigating complex enterprise contracts and procurement processes.

Sell Accruent enterprise software solutions to new and existing strategic accounts across the USA and APAC. Responsibilities include generating revenue, expanding existing business, developing executive-level relationships, managing complex multi-site accounts, coordinating consultative sales strategies, and presenting proposals. The role requires enterprise software sales expertise, strong communication and analytical skills, industry knowledge, and travel of up to 50%.

Develops production-ready SaaS features and customer-facing AI experiences across maintenance, asset intelligence, monitoring, compliance, and operational workflows. Responsibilities include backend services, APIs, distributed systems, enterprise integrations, telemetry processing, event-driven architectures, automated testing, CI/CD, observability, secure coding, and AI-assisted development. The role independently manages work through the full SDLC, validates AI-generated software, contributes to architecture and engineering improvements, and mentors junior engineers while collaborating across globally distributed teams.

Leads a global Site Reliability Engineering team responsible for reliability, scalability, security, and operational excellence across Azure-based SaaS platforms. Establishes SRE standards, develops team capabilities, improves automation and observability, leads incident and disaster recovery efforts, and partners cross-functionally on platform resilience, governance, capacity, and cloud optimization. Requires strong technical leadership, experience with large-scale SaaS environments, and expertise in reliability engineering, DevOps, infrastructure, and operational maturity.

The Value Realization Manager partners with customers and sales teams to quantify software value through ROI, TCO, cost-benefit analyses, business cases, and success metrics. The role presents value insights to executives, tracks post-implementation outcomes, supports executive business reviews and sales cycles, identifies expansion opportunities, and develops value-selling tools and methodologies. It requires strong financial analysis, customer engagement, presentation, and cross-functional collaboration skills in a B2B SaaS environment.

Manage strategic North American enterprise accounts as the primary customer contact. Drive renewals, expansion, upselling, cross-selling, revenue growth, retention, and customer satisfaction. Maintain forecasts and CRM records, negotiate contracts, identify churn risks, and build relationships with decision-makers. Collaborate with Customer Success, Support, Product, Marketing, Legal, Finance, Solution Engineering, and Professional Services teams to deliver tailored solutions and communicate customer feedback.

Provides strategic technical and business advisory support for complex enterprise sales. Leads customer discovery, requirements gathering, solution design, executive presentations, ROI modeling, RFP responses, pricing strategy, and professional services scoping. Partners with sales, product, engineering, services, and customer success teams to align solutions with customer needs, influence product roadmaps, and support adoption across cloud, on-premises, software, and services offerings.