Provide live monitoring and troubleshooting for a fleet of hospital service robots, document and escalate issues, communicate with customers, collect product feedback, and work rotating shifts in a 24/7 clinical environment while complying with vaccination and HIPAA requirements.

As a Senior Software Engineer, you will enhance software tools, develop simulation infrastructure, and support robotics software reliability by collaborating with various engineering teams.

Define and execute product strategy and roadmap for robotics and autonomy features. Translate customer feedback, fleet telemetry, and engineering inputs into requirements, success metrics, and prioritized roadmaps. Partner cross-functionally to drive development, launches, and measure adoption, reliability, and autonomy performance. Stay current on robotics and AI advances to inform product opportunities and communicate progress to stakeholders.