Leads the hardware R&D operations team supporting hospital-deployed robots. Oversees technician development, staffing, intake prioritization, provisioning, builds, refurbishment, quality control, shipping, testing, validation, and failure analysis. Coordinates with engineering, manufacturing, and field service teams while maintaining procedures, recorded results, uptime objectives, and timely delivery. The role is hands-on, on-site, and includes occasional travel, lifting components, and after-hours support.