Handles inbound and outbound sales and retention calls, identifies customer needs, recommends products and services, overcomes objections, verifies enrollments, updates customer data, manages inquiries, and provides account support. The role requires consultative selling, negotiation, customer service, product knowledge, accurate data entry, problem-solving, and the ability to recommend improved retention strategies to management.

Owns strategy, financial performance, growth, retention, implementation, and executive relationships for high-value national home-services accounts. Leads cross-functional teams, manages forecasts and budgets, develops strategic account plans using Miller Heiman methodology, oversees marketing optimization and complex launches, conducts business reviews, and drives renewals, expansions, profitability, and long-term partner value.