Drive new-logo sales of managed IT services by prospecting, developing client relationships, assessing IT needs, presenting tailored solutions, managing pipelines, forecasting revenue, and closing opportunities. The role targets SMB owners and executive decision-makers, requires consultative selling and quota achievement, and involves collaboration with internal teams, CRM maintenance, industry networking, and travel within an assigned territory.

Provide hybrid on-site and remote technical support for managed-services clients. Maintain and improve Windows and network infrastructure, administer Office 365, Exchange, Active Directory, backups, workstations, mobile devices, wireless connectivity, printers, and network drives. Troubleshoot client issues, document configurations, manage service tickets and SLAs, communicate with clients and vendors, participate in projects, and support rotating on-call coverage.

Provides hybrid on-site and remote technical support for managed-services clients. Maintains and improves client infrastructure, supports Windows workstations, Office 365, Exchange, Active Directory, networks, backups, mobile devices, and core applications. Handles troubleshooting, ticket management, documentation, service communications, project assignments, scheduling, and client relationship management. Participates in rotating on-call coverage and pursues relevant technical training and certifications.