Lead end-to-end delivery of EMV and payment-related certification initiatives; define scope and timelines; coordinate Product, Engineering, QA, Security, and external partners; manage risks and dependencies; oversee test execution and tooling; maintain certification documentation and sandbox environments; provide executive reporting and drive process improvements.

Provide technical support and escalation for POS, e-commerce, mobile payments, and P2PE solutions. Troubleshoot hardware, gateway, and security application issues; deploy solutions via vendor portals; collaborate with Sales; manage customer tickets via phone, Salesforce, chat, and on-call shifts.