Own and resolve high-sentiment customer escalations involving solar system performance, regulatory complaints, legal claims, and financial disputes. Troubleshoot inverters and monitoring portals, coordinate field-service dispatches, document risks, and ensure verified system recovery. Coach peers, improve processes, and collaborate with Operations, Legal, Product, and Client Success teams.

Leads enterprise process architecture, value-stream optimization, operational re-engineering, and cross-functional workflow improvement. Designs target operating models, maps current and future processes, identifies bottlenecks, defines business and system requirements, and partners with Operations, Field Services, Go-To-Market, Product, Technology, and executive leaders. Establishes process standards and governance, supports platform migrations and global expansion, and develops continuous-improvement capabilities across matrixed teams.

Lead end-to-end accounting for multi-entity US and Australian operations: consolidations, monthly/quarterly/annual close, audit readiness, tax and compliance, controls, and systems. Own external audit, bank covenants, investor reporting, and accounting technology roadmap (NetSuite, automation, AI). Manage and develop a 4-8 person team and partner with cross-functional leaders and the CFO.