Top Tech Jobs & Startup Jobs in Austin, TX

Build and scale backend connectors, ETL pipelines, analytics infrastructure, search systems, and distributed processing for Zendesk’s AI products. Responsibilities include handling integrations, webhooks, incremental synchronization, indexing, aggregation, multi-tenant isolation, and fault-tolerant worker queues. The role also develops insight engines that transform support data into explainable automation recommendations and collaborates with product, ML, design, and customer-facing teams.

Generate qualified sales pipeline through targeted prospecting, cold calls, personalized outbound messaging, and research into SMB, commercial, and enterprise prospects. Engage prospects to understand their challenges, collaborate with sales and marketing stakeholders, manage prospect pipelines, and provide a strong customer experience. The role requires sales experience, strong communication skills, a competitive self-starter mindset, and proficiency with Salesforce, ZoomInfo, Outreach, and 6sense.

Leads Zendesk’s global Employee Relations transformation from a reactive function into a proactive center of excellence. Builds analytics and reporting capabilities, develops scalable processes, advises on complex employee relations matters, and leads investigations involving misconduct, harassment, discrimination, performance, reductions in workforce, and unfair dismissal. Partners with HR business partners, People teams, and employment counsel to ensure compliance, mitigate risk, improve service delivery, and influence strategic workforce decisions across global locations.

Leads CIO-wide communications, executive operations, change management, and AI-enabled coordination. Advises senior technology leaders, translates complex strategy and organizational changes into actionable messaging, manages executive forums and follow-through, and coordinates communications across global functions. The role also develops stakeholder engagement and adoption plans, tracks readiness and feedback, and builds responsible AI and automation workflows. Requires significant executive communications experience, strong judgment, project coordination, and fluency with AI tools.

Leads a global Technical Support organization serving customers after AI-assisted support. Sets strategy, operating models, service metrics, capacity planning, and workforce programs; develops senior leaders; partners with Sales, Customer Success, Product, Engineering, and Finance; manages escalations and executive communications; and drives the transformation of human support into a proactive, AI-aligned workforce.

The SMB Account Executive will drive revenue growth by acquiring new SMB customers and managing relationships using AI-driven strategies.

Lead technical onboarding and enablement for contact center partners, architecting scalable Zendesk, Amazon Connect, and AWS solutions. Provide co-selling support, technical strategy, solution design, demonstrations, proof-of-concepts, training, documentation, governance, and mentorship. Collaborate with partners, sales, engineering, and vendors to drive successful implementations, security compliance, innovation, and adoption of AI, automation, and omnichannel contact center technologies.

Develops and executes multichannel demand-generation campaigns across North America to acquire target contacts, drive engagement, and convert new business. Manages campaign budgets, timelines, content, targeting, and cross-functional activation. Analyzes performance data and KPIs, prepares stakeholder reports, and recommends optimization strategies. Partners with sales development teams on lead follow-up, prospecting programs, direct mail, and engagement tactics.

Leads and develops a team of SMB Account Executives, driving new business, expansion, renewals, quota attainment, forecasting, and pipeline execution. Coaches representatives through complex sales cycles, supports AI-driven customer solutions, identifies upsell opportunities, and partners with technical and cross-functional teams. The role also builds performance dashboards, applies predictive analytics and automation, improves sales processes, and reports regional and team performance to leadership.

Leads Zendesk’s global account-based experience and industry marketing programs, translating account, buying-group, industry, and intent insights into campaigns that influence pipeline. Responsibilities include developing ABX frameworks, paid media strategies, industry plays, campaign kits, AI-enabled workflows, sales enablement, and performance measurement. The role partners closely with Sales, Regional Marketing, Product Marketing, and Marketing Operations to scale programs globally.