Top Tech Jobs & Startup Jobs in Austin, TX

Build production-ready proof-of-concepts, customized demonstrations, API integrations, technical sandboxes, and automation tools for enterprise customers. Lead technical validations, architecture reviews, and developer discussions while partnering with account teams. Apply JavaScript, Python, Node.js, REST/SOAP APIs, cloud infrastructure, LLMs, prompt engineering, and autonomous agent frameworks to solve customer problems and support Zendesk’s AI platform.

Lead the revenue close process, ensuring accuracy and compliance. Provide technical accounting guidance and mentor the team. Improve internal controls and procedures.

The role involves building and improving backend systems for real-time voice AI conversations, developing integrations, and enhancing platform performance and reliability.

Provide strategic legal counsel for global AI products, ensuring compliance with evolving AI safety and privacy laws, enabling sales and product teams, engaging regulators and industry groups, driving AI trust initiatives, applying legal technology to streamline reviews, and mentoring junior lawyers to support product growth while mitigating risk.

Own the multi-year product strategy and roadmap for Salesforce and sales systems. Integrate AI features, redefine sales workflows, lead a Product/Architecture/Tech triad, align stakeholders, prioritize backlog, and define KPIs for adoption and business impact.

Lead global Quote-to-Cash (QTC) operations and transformation initiatives to increase automation, accuracy, and scalability. Build and manage a distributed Revenue Operations business operations team, define global QTC standards and controls, drive pricing/packaging and master data improvements, partner cross-functionally, and deliver measurable improvements in cycle time, billing/provisioning accuracy, and stakeholder experience.

Drive enterprise revenue by acquiring new customers and expanding existing accounts. Manage complex, multi-month sales cycles with C-level stakeholders, create territory plans, leverage data and sales tools, negotiate and close high-value deals, and collaborate across teams to meet quarterly and annual quotas.

Design and implement backend services for real-time voice AI, integrating telephony, WebRTC/WebSockets, media servers, and AI speech services. Improve latency, reliability, observability, autoscaling, and failure recovery. Ship end-to-end features, address turn-taking and handoff challenges, and collaborate with product, design, and ML teams.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Advise executives on AI strategy, coordinate Product, Services, Sales, Success, and partners, and lead solution design, implementation support, and risk escalation. Track adoption, automated resolution, retention, and expansion metrics to drive measurable outcomes. Develop success plans, promote responsible AI and compliance, and translate Zendesk AI capabilities into sustainable business value.