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Owns new-business sales to large enterprise customers, managing complex opportunities from prospecting through negotiation and close. Builds executive relationships, develops business cases, positions Zendesk’s service and AI solutions, coordinates cross-functional specialists and partners, maintains forecasts and CRM accuracy, and ensures effective post-sale handoff. Requires consultative selling, enterprise SaaS experience, commercial judgment, AI literacy, and success delivering measurable growth outcomes.

The Enterprise Account Executive will drive revenue growth by acquiring enterprise customers, managing relationships, and expanding AI and automation adoption. Responsibilities include sales pipeline management, negotiating high-value deals, and collaborating across teams to deliver solutions.