Leads companywide strategy and operations by operationalizing strategic priorities, establishing performance measurement and executive reporting, driving cross-functional initiatives, diagnosing business problems, managing board communications, developing pricing, and overseeing go-to-market activities for new products. Partners with Sales, Marketing, Product, and Client Strategy to improve processes, support scalable growth, and deliver data-driven recommendations.

Drive expansion, upsell, renewal, and retention opportunities across strategic customer accounts. Build executive relationships, identify growth opportunities, manage pricing negotiations, forecast pipeline, present usage and engagement data, and close commercial deals. Partner with Customer Success, Legal, Finance, and Deal Enablement teams while managing customer commercial inquiries. The role focuses on Fortune 100 retail and e-commerce accounts and requires strategic account development, quota attainment, objection handling, and up to 25% travel.

Own expansion and retention for strategic customers by building executive relationships, driving renewals and upsells, forecasting, negotiating pricing/contracts, presenting usage/ROI data, managing commercial inquiries, and partnering cross-functionally to close deals and grow account investment. Travel up to 25%.