Top Tech Jobs & Startup Jobs in Austin, TX

Owns end-to-end change management and operational readiness for Customer Operations, from intake through implementation. Builds systems of record, change-sizing processes, training and communications workflows, and launch mechanisms. Partners with Product, Engineering, Operations, and partner teams to ensure timely execution. Uses data, automation, and AI-assisted workflows to identify implementation gaps and scale operations. Leads one direct report and drives cross-functional accountability in a fast-growing fintech environment.

Own day-to-day fraud operations for internal and BPO teams: manage people and vendors, develop and get SOPs compliance-approved, maintain QA scorecards, drive process improvements using data, balance fraud prevention with user experience, and serve as escalation point.

Review and resolve potentially fraudulent transactions, applications, and identity theft claims; monitor live transaction activity; communicate with cardholders; report trends to leadership; meet fraud KPIs and SLAs while minimizing disruption to genuine customers.

Senior marketing designer responsible for creating digital, performance, and physical marketing assets across 14+ co-branded partner programs. Design responsive landing pages in Webflow, manage print production and prepress, maintain design systems, navigate partner compliance reviews, and collaborate with marketing, product, and commercial teams to deliver high-quality, brand-compliant creative at scale.

Build and maintain email templates and content catalogs in Braze, design AI-assisted automations and an AI QA layer, perform end-to-end human QA and inbox testing, validate links/UTMs and deep links, troubleshoot HTML/Liquid, and support campaign builds and versioned documentation.