Top Tech Jobs & Startup Jobs in Austin, TX

Leads PEMCO’s enterprise digital commerce strategy and owns the prospective customer journey from discovery through purchase and channel handoff. The role develops the digital quote and purchase roadmap, improves conversion and customer experience, manages commerce KPIs, and aligns Sales, Marketing, Product, IT, Underwriting, Compliance, Operations, and Analytics. Responsibilities include funnel analysis, personalization, testing, executive recommendations, investment prioritization, and ensuring regulatory, privacy, security, and policy-integrity requirements are met.

Provides multichannel customer service for property and casualty insurance policyholders, prospects, agents, and other customers. Handles policy, billing, payment, renewal, cancellation, claims-intake, and account-update inquiries while documenting interactions accurately. Resolves concerns, recommends suitable coverage options, protects confidential information, follows insurance regulations and company procedures, and meets quality, productivity, attendance, and customer satisfaction goals.

Provides multichannel customer service to policyholders, prospects, agents, and other customers. Handles insurance policy, billing, payment, renewal, cancellation, and basic claims inquiries; updates account information; recommends coverage options; resolves complaints; documents interactions; and follows insurance regulations, privacy requirements, and quality standards. The role requires meeting customer service, productivity, quality, attendance, and satisfaction goals while collaborating across departments.

Leads enterprise learning, onboarding, leadership development, instructional design, and workforce capability initiatives. Partners with HR and business leaders to identify capability needs, design scalable learning solutions, facilitate leadership experiences, measure effectiveness, and improve organizational readiness. Oversees learning technologies, vendors, budgets, compliance training, curriculum standards, and learning team members while aligning programs with business strategy and measurable outcomes.

The Chief of Staff supports executive leadership by facilitating strategy planning, executive operating rhythms, decision governance, board preparation, communications, and cross-functional initiatives. This role tracks enterprise priorities, coordinates strategic execution, prepares executive materials, facilitates senior-level discussions, and ensures decisions and action items are communicated and completed. The position requires strong influence, judgment, discretion, analytical ability, and insurance business acumen.

Leads complex, cross-functional programs and projects spanning digital, data, AI, technology, operational, and enterprise capabilities. Responsibilities include integrated planning, budgeting, risk and issue management, stakeholder alignment, vendor coordination, governance, executive reporting, implementation readiness, documentation, deployment validation, and outcome tracking. The role also mentors project professionals and resolves complex delivery challenges across multiple teams and workstreams.

Leads PEMCO’s enterprise Project Management Office within Digital, AI & Technology. Responsibilities include managing the project portfolio, intake and prioritization, governance, reporting, capacity planning, delivery standards, risk escalation, and executive communications. The role leads and coaches Project and Program Managers, coordinates cross-functional stakeholders, supports quarterly planning, oversees vendor and budget coordination, develops portfolio metrics, and drives continuous PMO process improvement.

Performs property and casualty actuarial work across loss reserving, pricing, rate-making, predictive modeling, forecasting, regulatory filings, and product development. Analyzes trends, evaluates profitability and risks, supports product decisions, automates actuarial processes, and provides data-driven insights to business partners. The role requires strong mathematics, statistics, programming, insurance industry knowledge, and collaboration skills.

Leads integrated, lifecycle, customer journey, partner, and cross-channel marketing programs from strategy through execution and measurement. Develops campaigns across email, paid and digital media, social, websites, direct mail, and partner channels. Uses customer insights and performance data to optimize engagement, retention, renewal, cross-sell, and loyalty. Collaborates with cross-functional teams, agencies, and partners while managing timelines, KPIs, reporting, and executive presentations.

Develops and manages insurance product strategies to maximize customer value and profitable growth. Responsibilities include pricing analysis, regulatory filing strategy, product compliance, policy and coverage strategy, underwriting guidance, forecasting, budgeting, profit and loss management, and multi-year strategic planning. The role collaborates with cross-functional partners, mentors analysts, supervises employees, and leads product initiatives and business projects.