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Provide empathetic customer support through phone, email, and chat; resolve questions, complaints, escalations, and shipping issues; guide customers through Nutrafol products and website; build product expertise; manage queues and ad hoc projects; and identify ways to improve the customer experience. The role is fully remote for Pacific timezone candidates, with a Tuesday-Saturday schedule.

Lead brand strategy, consumer insight, product innovation positioning, and go-to-market launches across DTC, Amazon, and professional channels. Partner with Product Development, R&D, Legal, Supply Chain, Growth, Creative, and Finance to shape products, claims, pricing, campaigns, and launch readiness. Own the brand narrative, research agenda, marketing plan, budget, cross-functional alignment, and post-launch performance for new Nutrafol innovations.

Manually test Nutrafol’s ecommerce website and mobile experiences across devices, browsers, and viewports. Identify, document, and track functional, visual, copy, usability, and regression defects in Jira while collaborating with QA leads, product managers, developers, and designers. The role requires timely execution in an Agile environment, strong communication and attention to detail, and recent experience using AI tools to improve test scripting, troubleshooting, analysis, and testing efficiency.

Lead organic social strategy and execution for Nutrafol and Nutrafol Men, developing platform-native content, managing community and creators, partnering cross-functionally on campaigns, optimizing performance through analytics, and managing budgets and production to drive brand awareness and business impact.

Manage e-commerce and B2B order operations, including fraud screening, payment verification, fulfillment, shipping issues, returns, chargebacks, and order-error investigations. Coordinate with 3PLs, fulfillment centers, carriers, offshore teams, and internal Customer Experience and Supply Chain teams. Monitor operational queues, troubleshoot system issues, triage projects, document requirements, and ensure orders and tracking are processed within SLAs.

Contract interim leader for Marketplaces overseeing Amazon and Walmart operations, media and marketing strategy, agency management, performance analysis, inventory and account health, and cross-functional execution to meet revenue, profitability, and operational goals.

This role invites candidates to join Nutrafol's Talent Community for potential future job opportunities. Details about upcoming positions may be shared later.