Own the full sales cycle for acquiring new SMB hotel customers, from prospecting through close. Generate pipeline through inbound and outbound efforts, conduct consultative discovery, exceed new ARR quotas, and manage forecasts in Zoho CRM. Collaborate with Marketing, Customer Success, and Implementation to deliver strong buying experiences, build customer relationships, and identify growth opportunities. Use Gong and AI tools to improve sales effectiveness.

Own strategic relationships for an enterprise customer portfolio, serving as a trusted advisor and product expert. Develop success plans, drive adoption and retention, identify churn risks, conduct business reviews, analyze customer health and usage data, and coordinate with Product, Support, Sales, and Onboarding teams. The role also supports customer advocacy, feedback escalation, and improvements to customer journeys and service delivery.