Top Tech Jobs & Startup Jobs in Austin, TX

Serve as the primary technical advisor for strategic enterprise customers, leading onboarding, integrations, troubleshooting, product adoption, and ongoing support. Build relationships with technical and business stakeholders, advocate for customer needs, analyze usage and health metrics, and provide actionable recommendations. Collaborate with Customer Success, Sales, Product, and Engineering teams to deliver tailored solutions and influence product direction. The role is fully remote in the US with minimal customer travel.

Serve as the primary technical advisor for strategic enterprise customers. Lead technical onboarding, integrations, troubleshooting, product adoption, customer advocacy, and relationship management. Analyze customer health and usage data, create reports, and recommend improvements. Collaborate with Customer Success, Sales, Product, and Engineering teams to address customer needs, influence product direction, and deliver successful long-term outcomes. Minimal customer-site travel is expected.

Manage enterprise and mid-market customer relationships from implementation and onboarding through adoption, value realization, renewals, and expansion. Lead integration reviews, business reviews, success planning, escalations, and executive communications. Collaborate with engineering, support, and product teams to resolve issues and identify upsell opportunities. Maintain customer records in Salesforce and Planhat while helping scale customer success processes in a fully remote environment.

Build and scale high-performance backend systems, APIs, microservices, and real-time data processing infrastructure for fraud detection. Responsibilities include system design, API optimization, performance tuning, debugging, testing, root-cause analysis, cross-functional integration, on-call participation, and mentoring junior engineers. The role requires expertise in Go and/or Node.js, scalable distributed systems, databases, observability, and reliable deployment practices in a fully remote environment.

Design, build, operate, and improve cloud infrastructure, deployment systems, observability, developer tooling, and distributed systems. Own infrastructure products end to end, manage systems with Terraform, support scalable AWS and Kubernetes environments, operate Redis/ElastiCache, participate in incident response, improve reliability and performance, and mentor engineers while collaborating across teams.

Owns new business development across strategic enterprise accounts, including prospecting, pipeline creation, complex SaaS sales cycles, multi-stakeholder engagement, technical evaluations, negotiation, and closing. The role requires disciplined MEDDPICC-based qualification, consultative selling, cross-functional collaboration, territory ownership, forecasting, and strong remote autonomy. The Account Executive will sell technical products to enterprise customers and build long-term relationships with key stakeholders.

Owns production reliability for high-throughput, low-latency systems, including observability, SLOs, incident response, capacity planning, infrastructure as code, progressive delivery, chaos testing, and operational tooling. The role requires hands-on software and infrastructure engineering, production Redis/ElastiCache expertise, cloud infrastructure knowledge, security awareness, mentoring, and participation in on-call operations.

Own full-cycle recruiting for technical and go-to-market roles in a remote startup. Responsibilities include sourcing, managing high-volume pipelines, partnering with hiring managers, maintaining Greenhouse records, analyzing recruiting metrics, improving candidate experience, supporting employer branding, and providing market insights. The role requires strong stakeholder communication, organization, technical recruiting fluency, and independent ownership of multiple requisitions.

Build and operate highly performant backend systems powering fraud-detection Identification APIs. Design scalable services for real-time processing, own reliability through SLIs, SLOs, observability, on-call response, and incident follow-up, and conduct capacity planning, load testing, and performance tuning. Partner on integrations, automate operational tasks, maintain production services, and mentor engineers in a globally remote environment.

Lead cross-cutting architecture for a globally distributed fraud-detection platform. Own end-to-end system architecture, identify scaling and reliability risks, establish API and service standards, guide foundational initiatives, and drive adoption across eight engineering groups. Mentor Staff engineers, lead design reviews, advise executives on technical strategy and risk, establish AI-assisted engineering practices, and remain hands-on with prototypes, documentation, and production issues.