Provide Tier 1 technical support for IT infrastructure technologies, manage problem resolution, assist with onboarding clients, and ensure effective documentation and communication with clients.

The Technical Alignment Manager drives technical alignment for Managed Services customers, conducts assessments, supports reviews, scopes projects, and ensures quality assurance of deliverables.

The vCIO will manage client relationships, provide IT strategic guidance, assist with escalated questions, and drive customer retention through meetings and reporting.