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The Senior Product Manager for Infrastructure Observability will define product vision, collaborate with engineering, drive customer discovery, and enhance Grafana Cloud's observability offerings.

Lead and scale the commercial sales region by managing 5 Regional Directors, driving revenue growth, coaching reps, hiring and developing talent, partnering with GTM and cross-functional leaders, and supporting deal creation and closures as needed to meet regional and company goals.

As a Staff Engineer, you will manage and evolve shared multi-cloud database infrastructure, work with streaming systems, lead initiatives, and ensure observability and performance.

Quota-carrying senior account executive responsible for prospecting and expanding Grafana usage within assigned West-region customers. Manage full sales cycle (demos, POCs, proposals, negotiations), maintain Salesforce pipeline, create quotes, process orders, and hit quarterly and annual targets while articulating value of Grafana Cloud and Enterprise.

Lead and run multi-channel demand generation programs focused on existing customers to drive expansion and cross-sell. Design AI-driven, agentic workflows to automate campaign execution, align marketing signals with sales actions, measure pipeline impact, and optimize programs across email, paid, events, web, in-app, and field channels.

Customer-facing senior solutions engineer who partners with Sales to demo and evaluate Grafana Cloud, drive technical engagements to qualify and close opportunities, gather product feedback, and produce enablement content (docs, blogs, videos). Acts as product expert for customers, presents technical solutions, and supports cross-functional collaboration with Product and Engineering.

Design, implement, test, and operate core backend services for an AI-native context layer: ingestion, indexing, retrieval APIs, multi-tenant SaaS features, tenant isolation, quotas, and observability. Partner across product and infra, iterate quickly from prototype to production, and own system reliability and architecture.

The Director will lead sales development operations, manage a team, drive AI transformation, and oversee pipeline analytics to enhance SDR efficiency and career progression.