Top Tech Jobs & Startup Jobs in Austin, TX

The Senior Account Executive will manage high-volume SaaS sales, build relationships with enterprise clients, and exceed sales targets in a fast-paced environment.

Owns end-to-end customer journey operations across Customer Success, Technical Support, and Preferred Partner teams. Implements AI-enabled customer success and IT service platforms, builds scalable workflows, manages reporting and forecasting, improves process adoption, and coordinates requirements and integrations with Revenue Operations. The role drives cross-functional launches, operational visibility, AI effectiveness, service desk performance, customer health scoring, and continuous process improvement in a high-volume SaaS environment.

Own post-sale relationships for enterprise customers, leading onboarding, adoption, success planning, engagement, retention, renewals, and account expansion. Manage churn risks, meet renewal and expansion quotas, and act as the customer advocate across Product, Compliance, and Support teams. The role requires strong product knowledge, communication, technical aptitude, and proactive account management.

Lead cross-platform product design for enterprise users and admins: translate complex systems into intuitive experiences, own and scale a unified design system, run user research, produce end-to-end deliverables (wireframes, prototypes, specs), and collaborate closely with Product and Engineering.