Manage a portfolio of high-value B2B SaaS clients to drive adoption, retention, and account growth. Lead QBRs, monitor customer health, partner with onboarding, AM and technical teams to deliver value, surface customer feedback to Product, and support renewals and expansion.

Own end-to-end product design for Enertiv's web, mobile, email, and workflows. Lead design systems, conduct user research and analytics-driven decisions, produce implementation-ready specs, and use AI tools to accelerate prototyping and synthesis.