Top Tech Support Jobs in Austin, TX

Provide product-level technical support for biopharma customers, aiding pre- and post-sales product selection, troubleshooting equipment, producing technical documentation and content, collaborating with engineering and commercial teams, supporting on-site visits and tradeshows, and identifying upsell opportunities to drive revenue.

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Serve as the front-line technical support engineer for a security-focused SaaS product: manage tickets, troubleshoot web apps and integrations, escalate bugs to Product/R&D, create and maintain documentation, track support KPIs, enable onboarding and training, and optimize support workflows to improve customer experience.

Provide remote technical support by responding to end-user inquiries and resolving issues with telecommunications networks, hardware, and core business applications. Isolate problems, coordinate with internal teams and vendors, follow up with users, and maintain documentation.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide L1 technical support for enterprise customers using Abnormal's email and SaaS security products. Own inbound tickets, troubleshoot integrations and APIs, analyze logs, deliver updates and root-cause findings, collaborate with Engineering and Customer Success, and produce knowledge-base content to improve self-service and product quality.

Provide front-line technical support to Shopify merchants via email and chat, triage and escalate issues to engineering, perform QA on new features, update documentation, and maintain clear customer communication during problem resolution.

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

Provide intermediate Desktop Computer Support in a Microsoft environment, resolving network issues, supporting applications, and ensuring optimal technology performance.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Provide first-line technical support for live virtual tutoring sessions: triage and resolve audio/video/connectivity tickets in HubSpot, use macros and AI-assisted drafting, escalate complex issues, contribute knowledge base content, and maintain SLA and CSAT targets while communicating empathetically with tutors and school partners.

Lead and develop a global 24x7 technical support organization for on‑premises and hosted services. Manage Support Engineers and Technical Account Managers, ensure SLA adherence, drive escalations and operational excellence, implement AI-enabled automation and self-service, coordinate follow‑the‑sun coverage, and partner with Engineering and Product.

Provide first-line technical support via chat, email, and phone. Triage, troubleshoot, and resolve common issues, document solutions, escalate complex problems, maintain support documentation, and meet response and resolution targets while communicating clearly to non-technical users.

Provide live monitoring and troubleshooting for a fleet of hospital service robots, document and escalate issues, communicate with customers, collect product feedback, and work rotating shifts in a 24/7 clinical environment while complying with vaccination and HIPAA requirements.

As a Level 2 Technical Support Specialist, you provide advanced support and troubleshoot complex issues, mentor team members, and improve customer satisfaction processes.

Provide phone, chat and email technical support for the DISCO e-discovery platform; troubleshoot data files, browser/network and SaaS issues; create custom reports (Quicksite, Kibana, Excel); escalate and collaborate with engineering; mentor junior analysts; contribute product feedback and documentation to improve the platform.

Provide Tier 2 technical support for SolarWinds monitoring and infrastructure products: troubleshoot escalated cases across network, system, security, and database issues; collaborate with Tier 3 and engineering; create documentation and KB articles; mentor Tier 1 reps; guide customers on configuration, integrations, and root cause analysis to improve product quality and customer satisfaction.

Provide technical support and end-to-end case management for GE Vernova Monitoring & Diagnostics devices. Troubleshoot and reproduce issues, coordinate with product teams, recommend repairs/upgrades, maintain records in CRM/ERP/quality tools, own tier 3–4 escalations, produce customer case summaries and metrics, and support after-hours/on-call customer needs.