Manage a book of personal-lines business including renewals, remarketing, invoicing, endorsements, and claims assistance. Serve as primary client contact, collaborate with underwriters and sales, monitor reports, delegate to account associates, and mentor team members to ensure service, accuracy, and performance standards.

Provide mid-level rating and marketing support for commercial lines: quote and bind new business and endorsements, communicate with carriers, research marketing solutions, rate and remarket accounts, improve processes, support sales growth, monitor performance, and back up teammates while participating in ongoing professional development.