Top Tech Jobs & Startup Jobs in Austin, TX

Lead VRS consultant responsible for owning customer business cases, driving adoption and ROI of NiCE solutions, leading CX/contact-center transformation engagements, delivering advisory services on quality management and analytics, building stakeholder relationships, creating ROI models, and identifying additional engagement opportunities.

Serve as a trusted advisor for designated accounts, manage escalations, ensure SLA/CSAT targets, analyze support trends, drive technical resolutions, enable product adoption, mentor engineers, and coordinate cross-functional communication for post-implementation success.

Sell NiCE CXone Mpower and related solutions into healthcare contact centers. Achieve annual quota, negotiate enterprise agreements, lead sales activities, build C-level relationships, identify new opportunities, and manage purchasing agreements to grow market share and revenue.

Senior leader accountable for strategic customer success of Enterprise/Strategic accounts. Lead Technical Account Managers and CS teams to drive retention, NPS/CSAT, upsell, account P&L, process improvements, and executive customer advocacy.

Lead customer success for the Strategic Segment, managing Technical Account Managers and success teams to drive retention, NPS/CSAT, account P&L, upsell/cross-sell, process improvements, and executive customer advocacy while partnering across Sales, Product, Services, and R&D.

Sell NiCE's Agentic AI and Cognigy-based AI-for-CX SaaS to large enterprises across North America. Build pipeline, run full sales cycles, close large deals via direct and partner channels, respond to RFPs/RFIs, hit ARR/ACV targets, and represent the company at industry events.

Enable and mentor partners to sell and deliver NiCE AI/CCaaS solutions. Lead technical discovery, demos, PoVs, and architecture reviews; build partner enablement content; manage technical partner relationships, integrations, release impacts, and service scoping.

The role leads AI adoption across business functions, prioritizing use cases, building business cases, and driving organizational change necessary for successful implementation. It requires collaboration with IT leadership and the presentation of ROI to business stakeholders.

The AI Solution Strategist will bridge technical teams and business stakeholders to define and launch conversational AI agents while managing multiple complex projects and ensuring customer success and engagement.

The Partner Executive role at NiCE involves engaging with clients to deliver exceptional customer experiences, leveraging AI and cloud technologies to drive innovation.