Top Tech Jobs & Startup Jobs in Austin, TX

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare progress reports, resolve process-related questions, serve as a QA subject matter expert, and support continuous improvement and problem prevention initiatives.

Reviews fraud appeals, high-risk transactions, pending reviews, chargebacks, and representment cases. Analyzes user behavior, payment details, proof documents, fraud trends, and business-line risk factors to determine appropriate actions. Handles escalations, blacklist releases, whitelisting, and customer responses according to SOPs. Ensures cases meet SLA and accuracy requirements while identifying emerging fraud patterns and supporting compliance across global users.

Provides employee support through phone, email, and chat, addressing inquiries about payroll, time away, leave, benefits, HR policies, and HR systems. Manages support cases in Workday HCM and ServiceNow, resolves moderately complex and sensitive issues, protects confidentiality, and ensures compliance with company procedures. Requires at least three years of employee support experience and advanced English and Japanese communication skills.

Provide first-line technical support to B2B clients, partners, and retail teams in Spanish and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and customer satisfaction.

Conducts call-center quality evaluations, root-cause and data analysis, QA progress reporting, and process issue resolution. Serves as the QA subject matter expert and escalation contact while supporting problem prevention and continuous improvement projects. Requires rotational shift availability, strong English proficiency, a bachelor’s degree or equivalent diploma, and at least one year of call-center QA experience.

Analyze financial transactions to detect and prevent fraud, investigate incidents, document losses, identify root causes, improve controls, monitor emerging fraud trends, maintain industry intelligence networks, support fraud-risk infrastructure, and provide fraud-awareness training to business and support teams.

Reviews and moderates reported social media content for policy compliance, resolves user inquiries, supports online communities, and escalates complex or abusive-content issues. The role requires empathetic communication, sound judgment, analytical and critical-thinking skills, accurate typing, and knowledge of community standards. Moderators also identify trends, investigate account-support requests, improve workflows, and suggest scalable solutions to enhance user experience.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects customer information, resolves and escalates issues, manages customer concerns, meets performance standards, and contributes to continuous service improvement while maintaining a professional brand image.

Respond to customer enquiries through inbound phone and email, assist with online orders and payments, protect confidential customer data, resolve concerns, escalate priority issues, and maintain high-quality support. The role requires professional communication in Mandarin and English, meeting performance targets, following client procedures, collaborating with team members, and continuously improving customer service skills.

Conduct quality assurance evaluations for a customer service team, analyze root causes and performance data, prepare QA progress reports, resolve process questions, serve as a QA subject matter expert, and support continuous improvement projects.