Top Tech Jobs & Startup Jobs in Austin, TX

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of calls, chats, and emails. Maintains QA frameworks, scorecards, calibration processes, and reporting. Provides coaching and performance feedback, analyzes quality trends, recommends corrective actions, and partners with operations, training, and workforce teams to improve customer experience, compliance, KPIs, and SLAs.

Leads a team of Quality Analysts in a BPO environment, overseeing evaluations of customer interactions, maintaining QA frameworks and scorecards, conducting calibration and coaching sessions, analyzing performance trends, and reporting insights to stakeholders. Ensures compliance with quality standards, KPIs, and SLAs while partnering with Operations, Training, and Workforce teams on continuous improvement initiatives.

Leads a team of Quality Analysts in a BPO environment, overseeing customer interaction evaluations, quality standards, calibration, coaching, reporting, and performance improvement. Develops QA frameworks and scorecards, analyzes trends, partners with operations and training teams, and ensures compliance with KPIs and SLAs. Requires fluent Cantonese and English communication and flexibility for rotational shifts.

Develops and delivers employee training, conducts training needs analysis, creates learning materials, evaluates effectiveness, and provides coaching. Maintains quality standards, audits customer interactions across support channels, analyzes quality trends and dashboards, identifies process gaps, and partners with operations on corrective actions and continuous improvement.

Partners with business leaders on workforce planning, talent management, succession planning, employee lifecycle activities, employee relations, compliance, organizational development, learning programs, HR metrics, policy implementation, and change management. Provides strategic HR guidance while supporting recruitment, performance management, engagement, retention, and organizational transitions.

Administers compensation and benefits programs, supports salary reviews and renewals, manages employee benefits vendors, handles HR helpdesk inquiries, maintains confidential employee data, prepares reports, ensures statutory compliance, and contributes to HR digitalization and process improvement projects.

Provides customer support through inbound phone and email channels for an online shopping platform. Assists with orders and payments, protects personal and financial information, resolves and escalates issues, maintains professional customer interactions, meets performance targets, and contributes to continuous service improvement.

Respond to customer enquiries through phone and email, support online orders and payment processing, safeguard confidential information, resolve concerns, escalate priority issues, and maintain professional brand representation. The role requires meeting performance targets, adhering to company policies, collaborating with colleagues, improving support processes, attending training, and delivering empathetic, solution-focused customer service in English and Portuguese.

Supports the Innovation team through industry and technology research, business case development, project planning, stakeholder coordination, documentation, data analysis, visualization, and automation initiatives. The intern will track milestones, organize meetings and workshops, prepare strategic materials, identify process improvements, and help evaluate new ideas. The role requires strong organization, communication, analytical thinking, and curiosity about emerging technologies. It is a six-month, on-site internship with an allowance.

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.