Top Tech Jobs & Startup Jobs in Austin, TX

Own customer support tickets from intake through resolution or escalation. Troubleshoot issues, coordinate with Engineering, communicate proactively, document ticket status and next steps, translate enhancement requests into acceptance criteria, report on ticket trends and performance, and prioritize work based on customer impact and urgency.

As a Project Manager, you will lead SaaS implementation projects, manage cross-functional teams, align stakeholders, and ensure successful delivery.

Lead and scale GridUnity's quality engineering strategy: harden agent-driven test pipelines, enforce evidence-backed release gates, retire manual tests, build agent-verdict calibration, embed automated testing in CI/CD, mentor teams, define quality metrics, and expand the system across product lines.

Lead design, build, and scale GridUnity's cloud SaaS platform. Own end-to-end features, mentor engineers, drive architecture, improve scalability, reliability, security, and data practices while collaborating with product teams.