Top Tech Jobs & Startup Jobs in Austin, TX

Provides first-level customer and internal support across Red Oak and MirrorWeb products. Responds to tickets, troubleshoots issues, triages and prioritizes requests, escalates complex problems, logs bugs in Linear, and supports the transition between ticketing platforms. Uses Claude, Fin AI, Intercom, and AI-connected tools while identifying recurring issues and knowledge gaps. Requires clear communication, organization, curiosity, and 0–2 years of customer-facing or technical support experience.

Owns full-cycle recruiting across all company departments, from hiring-manager intake and sourcing through screening, interviews, offer negotiation, and acceptance. The role manages recruiting tools, AI sourcing workflows, agencies, job postings, candidate experience, compensation data, and weekly hiring dashboards. It partners with executives and hiring managers to build qualified pipelines, improve time-to-fill, and increase in-house recruiting coverage.

Own a portfolio of Tier 1 enterprise SaaS accounts, driving retention, adoption, measurable outcomes, executive business reviews, stakeholder alignment, renewal readiness, expansion signals, and save plans. Partner with Key Account Directors on account strategy and use AI tools, Gong, and Salesforce to research accounts, identify risks, prepare reviews, and demonstrate platform ROI.

Own and consolidate two Salesforce instances through a merger, administer the post-merge org (users, permissions, workflows, integrations), diagnose and fix root-cause data quality issues, collaborate with Marketing Ops and Sales Ops on handoffs and reporting, build training and guardrails, and design AI agents/automations to reduce manual CRM work.

Own a mid-market and enterprise territory, generating pipeline and managing full-cycle SaaS sales from outbound prospecting through close. Responsibilities include discovery, demos, negotiation, competitive displacement, multi-threaded deal management, forecasting in Salesforce, and collaboration on account strategy. The role requires self-sourcing opportunities, selling an expanded compliance technology portfolio, using AI tools, and traveling approximately once per month for prospect and client meetings.

Own a portfolio of midmarket and lower-enterprise SaaS accounts, driving upsells, cross-sells, contract expansions, and renewals. Build executive relationships, account plans, qualified Salesforce pipeline, forecasts, and expansion strategies. Lead negotiations through legal and procurement, collaborate with Client Success, Product, and Sales, use AI tools for account research and deal preparation, and represent Red Oak at industry events and client on-sites.