Supports the hotel Sales and Marketing team through administrative coordination, client communication, proposals, contracts, booking and rate management, reporting, scheduling, event coordination, site tours, and guest issue resolution. Maintains customer and company profiles, prepares information packages, coordinates with suppliers, and provides responsive support in a fast-paced, 24-hour hospitality environment.

Provide daily IT support and ticket resolution for hotel systems and networks, assist guests and staff, lead small IT initiatives, ensure 24/7 operational coverage, and support team engagement and financial performance goals.