Diagnose and troubleshoot hardware and software issues, perform system failure analysis, conduct root cause investigations, collaborate with engineering and support teams, document debugging processes, use diagnostic tools, and recommend corrective actions and system improvements.

Oversees organizational operations by maintaining communication with managers, staff, and vendors; developing quality assurance protocols; improving processes; managing timelines and budgets; supporting staffing needs; overseeing accounts payable and receivable; and leading a large team.