Top Tech Jobs & Startup Jobs in Austin, TX

Enters, updates, verifies, and maintains records across databases, spreadsheets, and company systems. Processes documents, identifies discrepancies, organizes electronic and physical files, prepares reports, and protects confidential information. The role also involves routine administrative support, cross-department communication, and meeting accuracy and productivity standards.

Provides administrative and operational support through calendar and email management, scheduling, document preparation, data entry, file organization, research, customer communication, invoicing support, travel coordination, and task follow-up. The role supports managers and teams while maintaining accurate records, protecting confidential information, and coordinating routine activities across departments. It may be remote, onsite, or hybrid.

Handles inbound and outbound customer calls, answers questions, resolves complaints, processes requests and transactions, updates customer records, documents interactions, and escalates issues when needed. The representative is expected to maintain professionalism, protect confidential information, meet call quality and productivity standards, and provide a positive customer experience in a potentially high-volume environment.

Provides administrative support to HR by maintaining confidential employee records, assisting recruitment and onboarding, coordinating interviews and orientations, supporting benefits and payroll administration, updating HR systems, preparing documents and reports, answering routine employee questions, and tracking training and compliance records.

Supports Customer Success Managers and customers with account needs, routine inquiries, onboarding, scheduling, documentation, CRM updates, issue resolution, renewals, reporting, feedback collection, and retention activities. Coordinates with internal teams, tracks customer requests and milestones, follows up on outstanding issues, and helps improve customer satisfaction and product value.