Processes and manages eCommerce orders, change orders, returns, cancellations, credits, chargebacks, fraud-related reviews, and shipping issues. Coordinates with warehouses and customers to resolve problems promptly and maintain high satisfaction. Handles complaints and follow-ups while ensuring accurate order sources and freight processing. Requires strong organization, communication, problem-solving, attention to detail, Microsoft Office proficiency, reliable attendance, and the ability to pass physical, human performance, and drug-screening evaluations.

Administers and troubleshoots corporate IT infrastructure, including Windows systems, hardware, networks, VPNs, wireless technologies, VoIP, and Microsoft 365 services. Provides Tier 2/3 support, manages identity and endpoint security controls, maintains inventories and technical documentation, supports compliance efforts, and handles installations, cabling, and off-hours on-call duties.