Provides executive leadership and operational oversight for multiple child welfare and family support programs. Oversees program performance, compliance, budgets, staffing, quality improvement, stakeholder partnerships, and service outcomes. Supervises senior managers and responds to complex cases, crises, and emergency situations across a 12-county service region.

Provides administrative support for a Community Based Care unit by answering inquiries, greeting visitors, preparing documents, maintaining records and case files, entering information into agency systems, tracking updates, supporting training, and assisting caseworkers and program staff with office operations.