Manages high-volume legal orders from reservation through subpoena preparation, ensuring accurate and timely client deliverables. Provides regular client and custodian updates, monitors communications, tracks pre-payment compliance, resolves discrepancies, and collaborates with production teams. Supervises and mentors Case Assistants while maintaining service standards, response times, confidentiality, and order-processing accuracy.

Manage high-volume calls, scheduling, client requests, waiver follow-ups, pre-payment confirmations, delivery preparation, quality control, record review, and status communications. The role supports Case Managers by maintaining accurate case information, coordinating requests, reviewing incoming materials, and ensuring cases progress efficiently. Success requires strong organization, clear communication, discretion with sensitive information, attention to detail, and a positive professional attitude.

Design, secure, administer, and improve on-premises, cloud, and hybrid infrastructure. Manage servers, networks, operating systems, virtualization, firewalls, endpoints, and monitoring tools. Strengthen security controls, investigate incidents with a third-party SOC, manage vulnerabilities and risks, maintain documentation, and lead infrastructure and security projects including upgrades, migrations, automation, and tool deployments.