Top Tech Jobs & Startup Jobs in Austin, TX

Identify at-risk merchants, develop and execute renewal strategies, negotiate multi-year subscription renewals, close deals, pursue upsell/cross-sell opportunities, coordinate with Sales and Customer Success, gather merchant feedback, and communicate product issues to improve retention and platform usage.

Design and build agent-based AI features that integrate across BigCommerce and partner systems. Connect agents to MCP servers, enable natural-language store management actions, integrate assistants into the control panel, collaborate with designers and NLP experts, prototype POCs, and contribute to tooling for LLM fine-tuning, prompt engineering, and safe action execution.

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Administer and configure Commerce's Salesforce org with emphasis on Service Cloud: case management, routing, entitlements, SLAs, CTI/telephony, Knowledge, and Experience Cloud. Build declarative automations (Flows, validation rules, custom objects), maintain data quality, triage user issues, document changes, and collaborate with developers for custom solutions. Support sales, support, and customer success teams and manage sandbox/change processes to ensure reliable, scalable platform operations.

Build, maintain, and document Salesforce solutions using declarative-first and custom development when needed. Write Apex, Lightning Web Components, and integrations; participate in code reviews; maintain development standards; build integrations with marketing automation and external APIs; contribute technical options and roadmap guidance; support CI/CD and data governance.

Conduct outbound prospecting to generate qualified Mid-Market and Enterprise leads, qualify prospects, tailor solutions, maintain CRM records, meet monthly lead quotas, and collaborate with sales to convert pipeline into customers.

Lead the product strategy for Feedonomics' API and AI assistant, drive enhancements for developer experience, and collaborate with engineering for successful product delivery.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

Lead the deal desk and contract management functions, approve non-standard deals, build policies and playbooks, manage end-to-end CLM processes, partner with Sales, Finance, Legal, and RevOps to ensure compliant, efficient quote-to-cash operations, and recruit and develop a team while driving process improvements and executive reporting on commercial health.

The Senior Backend Engineer will design, build, and scale AI-driven operations, manage the product lifecycle, and implement AI technologies while ensuring data security and system performance.