Top Tech Jobs & Startup Jobs in Austin, TX

Leads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.

Conduct outbound prospecting to generate qualified Mid-Market and Enterprise leads, qualify prospects, tailor solutions, maintain CRM records, meet monthly lead quotas, and collaborate with sales to convert pipeline into customers.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

Lead and define AI architecture, ensuring scalable, reliable AI systems while mentoring engineers and collaborating with product teams.

Lead the design, build, and scale of a hybrid semantic search platform on OpenSearch. Own indexing pipelines (MySQL, Kafka/RabbitMQ), integrate vector embeddings and neural search, tune relevance and ranking, ensure ultra-low latency and high availability, mentor engineers, and participate in on-call rotation.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Own and grow strategic existing BigCommerce/Feedonomics/Makeswift accounts by identifying upsell/cross-sell opportunities, driving renewals, coordinating internal teams and agencies, leading business reviews, maintaining account plans and CRM records to maximize retention and expansion.

Lead strategy and execution for technology partner programs, app marketplace, and embedded partnerships. Build and scale partner ecosystem, influence product roadmap and integrations, negotiate strategic agreements, grow Partner & Services Revenue, measure partnership performance, and hire and develop a global business development team to drive partner-driven product and revenue outcomes.

Manage a portfolio of enterprise advertising channel clients, acting as primary contact and trusted advisor. Configure and optimize product feeds (XML, delimited, API), troubleshoot integrations, assess data quality, deliver performance reporting, run monthly strategic reviews, support renewals and growth with Sales, and collaborate with Product and Engineering to resolve technical issues and document processes.

Lead design and delivery of AI-driven product solutions across the commerce platform. Own high- and low-level architecture, implement scalable RAG/LLM systems, select AI infrastructure, mentor teams, and collaborate with product and engineering leadership to execute AI strategy and rapid experimentation.