Top Tech Jobs & Startup Jobs in Austin, TX

Design, build, and optimize serverless, API-driven integrations on AWS. Develop Lambda-based functions, RESTful APIs, and event-driven data flows using services like API Gateway, SQS/SNS, Step Functions, and EventBridge. Implement security best practices, CI/CD and IaC, test and debug integrations, monitor with CloudWatch/X-Ray, and document designs while collaborating with architects and cross-functional teams.

Lead and scale strategic partnerships with Global Systems Integrators (GSIs). Own executive relationships, co-develop joint GTM strategies, drive sell-with/sell-through pipeline and revenue, enable GSI delivery, build and manage an alliances team, and establish governance, KPIs, and scalable processes across commerce and data ecosystems.

Designs and runs global seller-facing enablement programs that drive measurable behavior change across AEs, SDRs, AMs, CSMs and managers. Owns enablement architecture, diagnoses gaps via Gong and Salesforce, delivers live facilitation and manager-first reinforcement, leverages AI to accelerate content and automation, and measures impact on narrative adoption, discovery quality, and deal progression.

Identify at-risk merchants, develop and execute renewal strategies, negotiate multi-year subscription renewals, close deals, pursue upsell/cross-sell opportunities, coordinate with Sales and Customer Success, gather merchant feedback, and communicate product issues to improve retention and platform usage.

Leads the design, automation, operation, and scaling of infrastructure across on-premises data centers, GCP, and AWS. Responsibilities include infrastructure as code, configuration management, networking, load balancing, DNS, monitoring, observability, distributed systems administration, documentation, technical direction, project leadership, and mentoring. The role requires deep Linux, hardware, networking, cloud, storage, backup, and Python automation expertise.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Develop, maintain, and update Commerce product and developer training content; produce developer-focused videos; translate platform changes into learning materials; deliver customized virtual and in-person training; scope enterprise training needs; coordinate stakeholders and manage training logistics to support merchants, partners, and internal teams.