Top Tech Jobs & Startup Jobs in Austin, TX

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs improving workflows, SLAs, tooling, reporting, and customer-facing processes. Coach frontline teams on de-escalation and prevention, deliver post-mortems, and ensure accountability for follow-up actions. Success is measured through faster resolution, improved customer satisfaction, systemic issue elimination, documentation quality, and SLA adherence.

Own complex customer escalations from triage through resolution, coordinating cross-functional teams and executive communications. Analyze escalation trends, quantify business impact, and lead programs that improve workflows, tooling, reporting, SLAs, and customer-facing processes. The role also includes coaching frontline teams, producing post-mortems, tracking commitments, and driving systemic improvements that reduce resolution times and improve customer satisfaction.

Build and scale AI-enabled developer experience systems, including CI/CD platforms, deployment safeguards, observability, automated response workflows, and multi-agent orchestration. Reduce developer toil and technical debt while improving software delivery speed, safety, reliability, and production quality. Partner with engineering teams to adopt AI-native delivery practices and convert emerging capabilities into scalable internal platforms.

Design and build scalable frontend and backend features for route planning, routing, navigation, and route execution products. Partner with product, design, and engineering leadership to improve planner efficiency, leverage AI appropriately, and promote technical excellence. Mentor junior engineers, contribute to team growth, engage with customers, and help scale products across industries and customer verticals.

Own global mobility and immigration programs, including case management, policy administration, compliance, vendor coordination, employee support, and process optimization. Partner with HR, Recruiting, Legal, and external providers to improve workflows using AI and automation. The role also supports benefits and leave-of-absence coordination while developing broader expertise in Total Rewards.

Lead a team of firmware and ML engineers developing, optimizing, and deploying computer vision and AI models on edge devices. Provide hands-on technical leadership for embedded systems, low-latency processing, and resource-constrained hardware. Partner with Product, Hardware, and Full-stack teams to deliver products from concept through mass production, shape technical roadmaps, and hire and develop engineering talent.

Build and deploy production machine learning systems that optimize Samsara’s global hardware supply chain. Responsibilities include demand, inventory, lead-time, spend, and supplier-risk forecasting; anomaly detection; feature engineering and ETL; real-time inference; MLOps; data infrastructure improvements; governance; and model monitoring. The role defines the AI transformation roadmap, partners with executive and cross-functional stakeholders, mentors scientists, and drives adoption of AI-enabled operational workflows.

Leads revenue accounting and contract review for complex customer agreements, applying ASC 606 and documenting technical conclusions. Owns revenue controls, SOX compliance, audits, process automation, and revenue systems improvements. Partners with Sales, Legal, Deal Desk, and auditors on deal structuring and reporting. Builds AI-enabled accounting workflows and manages an inclusive, high-performing team.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.