Provides customer support by preparing and delivering quotes, communicating job status, coordinating customer requirements with sales and internal suppliers, building customer relationships, and supporting account representatives. The role requires accuracy, organization, multitasking, technical terminology recognition, drawing interpretation, cross-department collaboration, and strong written and verbal communication skills.

Develops and maintains quality controls for BGA re-balling and rework processes. Conducts inspections, audits, process analysis, failure investigations, and CAPA activities. Ensures compliance with IPC, IEC, customer, and quality-system requirements; supports supplier quality; maintains inspection and validation records; and trains operators and technicians on inspection standards. Requires microelectronics quality experience, BGA re-balling expertise, X-ray inspection knowledge, and familiarity with statistical and quality-management tools.