Top Tech Jobs & Startup Jobs in Austin, TX

Design and execute functional and regression tests for web applications: write test cases and test data, run tests, log defects, track progress, support UAT and test automation, and report status to stakeholders.

Lead end-to-end delivery of CX and contact center projects: manage schedule, scope, risks, resources, budgets, and client/stakeholder relationships. Document requirements, run JAD sessions, ensure quality, profitability, and clear communication across teams and partners.

Develop and maintain web application user interfaces using Vaadin and front-end technologies. Apply UI fundamentals (including Fitts' law), refactor enterprise applications, collaborate with clients, and mentor/train other front-end developers.

Drive expansion within assigned enterprise accounts by building executive relationships, identifying and developing multi-stakeholder CX opportunities, leading proposal strategy and deal execution, coordinating internal and partner teams, and providing CX thought leadership to secure large professional services engagements.

Analyze conversational call flows and large datasets to optimize IVR and generative AI systems. Perform call testing, annotation, dashboard monitoring, and deliver data-driven insights and presentations to improve self-service, reduce agent handling, and enhance customer experience.

Design, test, and deliver customer experience solutions: produce page/form/service designs and mockups, run JAD sessions, map requirements, write and execute test cases, manage client expectations, and drive project deliverables to completion.

Migrate and operate customer experience applications on Google Cloud. Perform lift-and-shift to GCP, deploy and validate releases, manage containerized microservices (GKE/Docker/Terraform), query and configure apps, use Jenkins/git for pre-staging, and troubleshoot Linux/Unix systems with scripting.

Design and implement scalable ML solutions for customer experience problems. Analyze customer data, research and deploy ML/NLP models, automate model development and validation, and produce performance analyses.