Top Tech Jobs & Startup Jobs in Austin, TX

Build AI-assisted UX workflows, prototypes, and integrations that improve design operations. Translate technical capabilities into practical guidance for designers and researchers, document effective AI practices, connect tools through APIs and MCPs, and determine when automation is appropriate. Partner with Design Systems, Product, Engineering, and UX teams to reduce manual work and scale repeatable design practices.

Lead technical discovery, solution strategy, architecture, demonstrations, prototypes, pilots, and proofs of concept for AI-powered customer experience transformations. Partner with enterprise customers, executives, account teams, product, and engineering stakeholders to integrate Genesys Cloud with cloud platforms, CRM systems, AI services, and data sources. Translate complex technical capabilities into business value, advance strategic sales opportunities, develop reusable architectures, and provide technical thought leadership.

Lead enterprise adoption of Agentic AI across Genesys Cloud, designing scalable architectures, integrations, data flows, proofs of concept, and production solutions. Translate business objectives into measurable customer experience and operational outcomes, advise executive stakeholders, optimize AI solutions after launch, and promote responsible AI practices involving security, privacy, HIPAA, and PCI compliance.

Designs, develops, tests, deploys, and supports customized digital and voice bots, generative AI bots, and agentic virtual agents. Leads customer workshops, bot-flow architecture, integrations, routing applications, testing, UAT, delivery, knowledge transfer, and technical consulting. Partners with product owners, Scrum Masters, customers, vendors, and technical teams while leading SS&AI initiatives and providing estimates, training, and feedback on Genesys products and APIs.

Leads the architecture and delivery of AI-powered digital customer experience solutions for enterprise clients. Designs Genesys Cloud integrations, digital channels, virtual agents, copilots, knowledge systems, and workflow automation. Acts as the technical authority for complex engagements, leads architecture workshops, advises senior stakeholders, ensures scalability and security, mentors consultants, supports presales, and develops reusable implementation assets and reference architectures.

Lead enterprise AI transformation as a strategic advisor and architect: define AI strategy, design scalable Agentic AI and orchestration solutions, integrate LLMs and enterprise systems, guide customers from experimentation to production, ensure governance and responsible AI, drive KPI-based value realization and continuous optimization across large organizations.

Leads and develops a North American specialist overlay sales team focused on AI-powered customer experience and orchestration solutions. Establishes operating models with Account Executives, drives AI sales motions, supports strategic enterprise opportunities, coaches consultative selling, and partners with sales leadership and cross-functional teams to improve go-to-market execution, messaging, enablement, and revenue growth.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Own the strategy, definition, and delivery of AI-powered messaging experiences across Web Messaging, Mobile Messaging, WhatsApp, and other channels. Translate customer problems into scalable generative AI, conversational AI, and automation products; use customer insights and production data to prioritize investments; and influence roadmaps across AI, Messaging, Digital Platform, Engineering, Design, Sales, and Customer Success. Drive use cases from experimentation through production adoption and enterprise scale.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.