Top Tech Jobs & Startup Jobs in Austin, TX

Supports enterprise change initiatives by coordinating milestones, dependencies, risks, and deliverables; developing communications, learning materials, presentations, engagement activities, and toolkits; using AI-enabled tools; partnering with stakeholders and project teams; tracking readiness, engagement, adoption, and employee experience metrics; and contributing feedback and lessons learned to improve change management practices.

Designs and deploys production-ready AI solutions for strategic enterprise customers using Genesys Cloud, agentic AI, conversational AI, automation, data, and integrations. Leads discovery, architecture, prototyping, deployment, optimization, governance, and value realization. Advises executive stakeholders, connects technical decisions to business KPIs, develops reference architectures, guides responsible AI practices, and builds customer capability across complex enterprise environments.

Own the strategy, definition, and delivery of AI-powered messaging experiences across Web Messaging, Mobile Messaging, WhatsApp, and other channels. Translate customer problems into scalable generative AI, conversational AI, and automation products; use customer insights and production data to prioritize investments; and influence roadmaps across AI, Messaging, Digital Platform, Engineering, Design, Sales, and Customer Success. Drive use cases from experimentation through production adoption and enterprise scale.

Leads enterprise solution strategy, architecture, discovery, AI-powered customer experience design, demonstrations, pilots, and executive engagements. Translates technical capabilities into business outcomes, prototypes solutions using prompt engineering and APIs, builds scalable architectures, and integrates cloud platforms and third-party systems. Coaches partners, manages complex initiatives, documents technical proposals, influences product strategy, and provides thought leadership in AI-driven customer experience orchestration.

Leads activation and amplification of customer stories and proof through integrated, multi-channel marketing campaigns. Develops campaign models, content portfolios, and playbooks; coordinates customer content for major events; partners with digital, social, communications, field marketing, events, campaigns, sales, and customer success teams; manages cross-functional workstreams; and defines KPIs to measure reach, engagement, reuse, field utilization, and business impact.

Leads content marketing for Customer Success, Professional Services, and Orchestrators. Develops web copy, blogs, thought leadership, executive and analyst presentations, sales materials, customer stories, video scripts, and field content. Translates complex AI, technology, and services concepts into compelling narratives, supports campaigns, guides creative partners, equips sales teams, and measures content performance. This hands-on role collaborates with executives, subject matter experts, customers, campaigns, and program leaders to increase visibility, engagement, and adoption.

Designs production-ready enterprise AI architectures for customer experience use cases, including LLMs, RAG, orchestration, tools, agentic AI, integrations, governance, evaluation, and observability. Leads presales discovery, demonstrations, prototypes, pilots, and value assessments while advising executive stakeholders. Partners with sales, Professional Services, Product Management, and Engineering to validate scalable solutions, influence product direction, and develop reusable field enablement assets.

Leads a regional Business Development organization responsible for pipeline generation, prospecting strategy, conversion performance, and revenue growth. Manages, coaches, and develops BDRs; builds enablement programs, playbooks, and promotion pathways; partners with Sales and Marketing on go-to-market strategies; analyzes pipeline and campaign data; improves forecasting and process efficiency; and champions CRM, sales engagement, and AI-enabled prospecting technologies.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

Support administration, analysis, and governance of executive (VP+) compensation and equity programs. Perform market benchmarking, grant tracking, dilution and scenario modeling, reporting, and compliance support. Partner cross-functionally with HR, Finance, Legal, Payroll, and Stock Administration to ensure accurate processing, documentation, and stakeholder communications.