Top Tech Jobs & Startup Jobs in Austin, TX

Monitors and evaluates FinCrime operations agents, vendors, and products through quality reviews. Provides constructive feedback, escalates sensitive cases, supports calibration and onboarding, identifies root causes, and recommends process, tooling, and reporting improvements. The role requires strong knowledge of AML, CTF, sanctions, SAR/STR/SMR reporting, global financial crime regulations, and operational quality standards.

Manage regulatory product compliance and risk for Wise’s US and Canadian products. Partner with product and engineering teams on compliance risk assessments and controls, support issue remediation, improve customer-facing processes, contribute to quarterly risk assessments and leadership reporting, and use data analytics to develop key risk indicators. Requires cross-border payments experience, regulatory expertise, and US work authorization.

Provide customer support through phone, chat, and email, resolving complex asset, investment, and financial product inquiries. Maintain accurate records, follow security and privacy procedures, meet service metrics, and deliver empathetic, compliant resolutions. The role requires a FINRA Series 7 license, at least two years of customer-facing experience, schedule flexibility, and hybrid work in Austin, Texas.

Own Wise Business CRM growth across North and Latin America. Develop regional B2B acquisition, switching, onboarding, and activation journeys; partner with Sales, Marketing, Brand, and Analytics; deliver email, push, and in-app campaigns; manage segmentation, personalization, testing, QA, deliverability, and stakeholder coordination; and measure pipeline, conversion, activation, and commercial impact.

Lead talent development and learning strategies across corporate and technology functions. Partner with senior leaders, conduct Learning Needs Analyses, facilitate onboarding and leadership programs, manage learning products and governance, maintain LMS data integrity, and provide data-driven insights for business reviews. The role also drives global learning engagement, supports change management, coordinates regional delivery, and manages program enhancements.

Designs and presents scalable payment solutions for fintech and enterprise partners throughout complex sales cycles. Responsibilities include customer discovery, solution design, product demonstrations, proof of concepts, RFPs, technical documentation, end-to-end solution testing, and implementation handoff. The role partners with sales, product, and delivery teams, communicates customer requirements, supports revenue growth, and influences product roadmaps through customer feedback.

Leads Wise’s financial crime compliance operations as deputy to the BSA/AML Officer. Oversees AML, fraud, sanctions, KYC/CDD, and EDD programs; coordinates audits and regulatory exams; monitors and improves controls; advises stakeholders on BSA, AML/CTF, and OFAC requirements; supports SAR oversight, risk assessments, regulatory change implementation, and remediation planning. Requires senior leadership experience, extensive US financial crime compliance expertise, regulator engagement, and willingness to travel.

Leads Wise’s regional AML investigations organization of approximately 200 employees, setting investigative strategy, managing performance and capacity, and ensuring high-quality SAR/STR filings. Partners with regional executives, Compliance, Product, Engineering, and Global AML teams to mitigate financial crime risks, improve investigative tooling, support audits and regulatory exams, and align regional operations with global AML objectives.

Supports enterprise sales opportunities and global enablement initiatives by creating sales collateral, data-driven presentations, tailored pitch decks, and RFP submissions. Collaborates with product, pre-sales, and sales operations teams to align deal timelines, improve sales processes, and provide tools and resources that help close larger, more effective deals.

Provides high-level executive support to the CTO, managing complex global calendars, international travel, leadership events, recruiting coordination, stakeholder relationships, and confidential information. The role anticipates executive needs, prioritizes competing demands across time zones, improves executive-office processes using technology and automation, and supports engineering leadership operations in a fast-paced global organization.