Top Tech Jobs & Startup Jobs in Austin, TX

Owns Boulevard’s customer-facing Support Center and internal knowledge ecosystem, including content strategy, taxonomy, governance, documentation, course content, and lifecycle management. Optimizes AI support agents through knowledge structuring, prompt refinement, MCP and connector configuration, and performance analysis. Uses support trends and ticket data to identify knowledge gaps, improve self-service, establish KPIs, and drive scalable processes across Education, Support, Product, Marketing, Operations, and Engineering.

Build and operate product and technical initiatives across Boulevard’s event-driven platform, including scheduling, booking, marketing automation, and business tools. Partner with Product and Design, contribute to architecture, develop frontend or backend systems, maintain software quality through testing and observability, support production systems, mentor engineers, and improve delivery practices using AI-assisted development tools.

Lead a team of 3–5 frontend engineers and drive Boulevard’s modular frontend modernization. Own React architecture using Module Federation and Micro Frontends, guide Angular-to-React migration, support CapacitorJS-based hybrid mobile experiences, and establish standards for performance, quality, security, and developer experience. Partner with product, design, architecture, backend, and mobile teams on platform roadmaps, mentor engineers, resolve complex incidents, support hiring, and communicate technical strategy to executives.

Lead design strategy and execution across Boulevard's platform: define success metrics, design end-to-end journeys and scalable patterns, partner with Product and Engineering to preserve design intent, evolve the design system, mentor designers, and explore trustworthy AI-driven product enhancements focused on user value.

Leads a team of 5–8 engineers, balancing people management with technical leadership. Responsibilities include career development, roadmap delivery, architectural guidance, code reviews, hiring, incident response, team culture, and delivery management. Partners with Product Management and Design to build scalable, reliable, user-focused SaaS products while contributing hands-on technically and supporting remote, asynchronous collaboration.

Own the end-to-end vision and roadmap for Boulevard's AI Receptionist. Define how AI handles voice and text client interactions, design handoffs to humans, set success metrics (autonomous resolution, CSAT, adoption, retention), drive business outcomes and pricing, gather deep customer insight from self-care businesses, and lead cross-functional teams to deliver trustworthy, high-quality AI conversational experiences.

The Senior Salesforce Developer will lead the Salesforce platform's technical health, focusing on quote-to-cash workflows and revenue operations while managing integrations and system migrations.

Lead marketing operations and systems (Marketo, Customer.io, Salesforce); design lifecycle, lead scoring, and journey frameworks; implement AI-driven automation; build reporting linking marketing to pipeline and revenue; partner with Sales, RevOps, and Data; and hire and run a high-performing Marketing Operations team.

Sell Boulevard's SaaS platform to SMB self-care businesses through full sales cycle B2B sales: prospecting, lead generation, demos, pricing negotiations, pipeline management, and closing deals. Maintain consultative relationships and industry knowledge to drive revenue and long-term partnerships.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.