Top Tech Jobs & Startup Jobs in Austin, TX

Own and resolve complex Tier 1 customer tickets via chat, email, text, phone, and screen-sharing. Troubleshoot platform issues, follow incident response and escalation protocols, contribute to knowledge resources, surface product/process improvements, and collaborate with cross-functional teams. Maintain high customer rapport, de-escalate interactions, and support team efficiency while working a core Monday–Friday 9–6 EST schedule with occasional holiday/after-hours coverage.

Lead end-to-end product design for complex, systems-heavy features: define problems, design and iterate solutions, validate with lightweight research and usability testing, collaborate with product and engineering, extend the design system, and use AI tools to prototype and pressure-test flows to drive measurable business outcomes.

The Sales Development Representative engages potential clients through outreach, qualifies leads, and schedules meetings to drive sales growth for Boulevard.

As an Engineering Manager, you'll oversee a frontend team, lead modernization efforts to enhance the customer experience, and ensure code quality while mentoring engineers.

Provide high-judgment executive support to the CFO and scoped support to senior Finance leaders: manage calendar strategy, board/investor and financing logistics, planning-cycle coordination, meeting readiness, action tracking, travel and expense logistics, and confidential materials. Improve executive leverage through prioritization, communication triage, lightweight systems, and coverage within the Executive Support team.

Serve as the first point of contact for inbound legal, compliance, and operational requests. Triage issues, provide preliminary guidance, draft and manage routine commercial agreements, improve legal intake and CLM workflows, build playbooks and self-service tools, and pilot AI-enabled legal automation. Partner with cross-functional teams and attorneys to scale Legal operations and support corporate and governance tasks.

The Director of Technical Support will lead the Technical Support Engineering team, defining strategies and improvements for customer experience, complex issue resolutions, and team development in a SaaS environment.

Lead and scale a multi-tier Support team, owning hiring, coaching, QA, escalations, incident response, performance analytics, and cross-functional projects to improve SLAs and customer experience. Balance daily people management with project delivery and on-call incident duties.

Lead the commerce product experience for Boulevard, owning end-to-end transaction flows and scaling payments and reporting for multi-location and franchise customers. Partner closely with engineering and design, use data and customer insight to measure outcomes, reduce friction, and prioritize impactful work. Influence cross-functional teams, drive decision-making in ambiguous contexts, and incorporate AI tools to accelerate discovery and execution.

The Senior Product Manager for Developer Ecosystem will define ecosystem strategies, oversee integrations, and measure success while collaborating closely with technical and executive teams.