Top Tech Jobs & Startup Jobs in Austin, TX

Leads customer success and support for a cloud ERP product, overseeing support agents, onboarding, training, paid services, customer relationships, retention, and expansion opportunities. Manages escalations, service levels, support processes, knowledge bases, customer education, reporting, and feedback to product teams. Ensures customer satisfaction, product adoption, successful implementations, and revenue growth through upselling and cross-selling.

Draft and coordinate RFI, RFP, security questionnaire, and vendor assessment responses for commercial and public sector opportunities. Partner with Sales and cross-functional experts to create evaluator-ready answers, validate technical and contractual information, meet submission requirements, and manage deadlines. Track response outcomes, maintain the response library, use internal AI tools, and improve workflows, documentation, competitive framing, and pursuit processes.

Leads enterprise technology risk management across cloud, cybersecurity, data protection, AI, and third-party ecosystems. Oversees risk assessments, regulatory compliance, SOX ITGC controls, issue remediation, risk reporting, automation, and emerging technology governance. Partners with technology, business, audit, and regulatory stakeholders while developing a high-performing risk management team.

Lead the architecture, development, integration, deployment, and optimization of enterprise ServiceNow solutions supporting federal mission requirements. Design secure integrations, Service Catalog capabilities, workflow automation, and AI enhancements. Oversee releases, code reviews, testing, deployments, performance optimization, and compliance with NIST and FISMA standards. Provide technical leadership, mentor development teams, facilitate requirements and design discussions, and advise stakeholders on scalable ServiceNow best practices.

Perform transistor-level layout for RF, mixed-signal, and analog RFID IC blocks. Collaborate with analog and digital designers on floorplanning, pin placement, power distribution, routing, matching, electromigration, and signal coupling. Conduct layout reviews, resolve DRC/LVS/ERC issues, support advanced semiconductor process nodes, and coordinate layout schedules and floorplan activities.

Onboard new customers to Cents POS and related products through virtual training, configuration guidance, troubleshooting, and customer support. Serve as the primary contact during onboarding, monitor progress, resolve roadblocks, coordinate with Implementation, and transition activated customers to Customer Success Managers. Share customer feedback with Product and help operators confidently manage their businesses.

Own enterprise sales quotas and forecasts for large, complex AI software deals. Lead multi-threaded sales cycles through legal, security, procurement, integration reviews, pilots, and enterprise rollouts. Build executive relationships, strategic account plans, ROI business cases, and PE-backed opportunities. Coordinate founders, engineering, and solutions teams while providing product feedback. The role is remote by default but requires travel for executive meetings, onsite engagements, QBRs, and periodic headquarters visits.

Oversee regional fleet-maintenance billing, including creating invoices and credit memos, updating accounting and customer records, sending payment reminders, responding to billing inquiries, and resolving escalated concerns. Support department improvements and process implementation while coordinating with customers, technicians, and managers.

Owns Casechek’s revenue operations infrastructure across Sales, Marketing, Customer Success, and Operations. Responsibilities include managing Salesforce and the commercial technology stack, improving lifecycle data, building forecasting and KPI systems, supporting deal desk and contracting, aligning cross-functional processes, analyzing win/loss data, and developing supplier-side revenue operations. The role begins as a hands-on individual contributor and evolves into building a RevOps team.

Leads finance, FP&A, accounting, and financial operations for a scaling SaaS business. Partners with executives on strategy, budgeting, pricing, forecasting, fundraising, and resource allocation. Oversees SaaS metrics, reporting, revenue recognition, close, audits, tax, treasury, equity administration, controls, systems, and risk management while developing the finance team and scalable processes.