Top Tech Jobs & Startup Jobs in Austin, TX

Build and maintain dbt SQL models, data pipelines, curated datasets, reports, and dashboards supporting state partners, customers, Finance, Operations, and executives. Own external and internal Metabase environments, support the data warehouse, and establish consistent metric definitions across technical and non-technical teams. The role also requires analytics support, stakeholder communication, and experience with Airflow, Python, and Git-based workflows.

Manage inbound and outbound sales activities, including calls, consultations, emails, lead follow-up, objection handling, and closing. Educate prospects about hearing solutions, maintain accurate Salesforce records, manage the sales pipeline, and achieve individual sales goals and KPIs in a remote, customer-focused environment.

Own the customer-facing Superhuman experience and Console, including live conversations, builder tools, self-serve activation, analytics, personalization, and weekly releases. Partner with design, engineering, and leadership to improve time-to-value, retention, and customer outcomes. Lead product decisions across web, voice, and video experiences while enabling customers to create, tune, test, and measure AI-powered revenue teammates independently.

Owns the SaaS renewal motion across customer segments, including manual renewals, recontracts, dispositions, and replacement orders. Leads contract and pricing negotiations, forecasts renewal opportunities, maintains Salesforce data hygiene, identifies churn risks, and partners with customer success and account management teams. The role protects recurring revenue, transitions legacy contracts, supports contract saves, and uses AI tools to improve outreach, value positioning, and forecasting.

Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

Provides global employee relations guidance, performance management coaching, and support to HR leaders and employees. Leads workplace investigations, develops and updates employee relations policies, analyzes workforce data, prepares leadership reports, and collaborates with HR, Legal, Benefits, Compensation, DEI, and leadership teams to ensure compliant and effective employee relations processes.

Leads the paid media delivery team, serving as the internal expert for Google Ads, Meta Ads, social, and programmatic channels. Builds automation, coaches managers and specialists, maintains channel expertise, pilots emerging platforms, and coordinates with the PMO on resourcing and delivery. The role focuses on scalable systems, documented processes, team development, and operational excellence rather than client relationships or direct execution.

Supports development of pitch materials, RFP responses, and business proposals by researching client needs, drafting and editing content, organizing proposal libraries, coordinating cross-functional contributions, tracking deadlines and submissions, and ensuring materials are accurate, persuasive, and brand-compliant.

Own the supply-side ecosystem by developing DSP network strategy, sourcing and onboarding delivery partners, negotiating contracts, managing relationships, and driving delivery performance. Lead KPI tracking, scorecards, performance improvement plans, operational playbooks, incident management, and cross-functional initiatives. Analyze delivery data to identify root causes and improve supply operations at scale.

Leads enterprise operational, technology, cybersecurity, third-party, and change-management risk programs. Builds RCSA processes, evaluates controls, oversees risk testing and remediation, manages technology and cyber risk oversight, and supports incident management and business continuity. Uses automation, AI, analytics, and visualization to improve risk intelligence, reporting, anomaly detection, and decision-making. Partners cross-functionally to provide challenge, recommendations, and governance across Tidal’s funds and operations.